How are your products made?
We work with our reliable and high-quality fulfillment partners who have a warehouse located in the U.S., Canada, the United Kingdom, Australia, Russian Federation, and China. Therefore, depending on where you are within the specified country, your orders are printed or processed and shipped from the facility that can do it the most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you sign up for an account with us, you can log into your account to check on your order status. Or you can check your order tracking here 24/7. If you have further questions about your tracking or shipment, drop us a line at email@example.com.
I received a wrong or damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at firstname.lastname@example.org within 7 business days with photos of the damaged product, your order number, and any other details you may have about your order with a receipt.
We’ll get back to you with a resolution as soon as possible! Read more about our Returns & Refunds.
Do you offer free shipping?
All free shipping offers apply to any orders you place. See more information about our Shipping & Delivery.
When will my order ship?
It takes one business day to receive and process your order. The delivery clock starts once the package is picked up by the delivery service, not once you submit your order.
If your order is listed as ‘processing’ on your tracking page, the shipping label has been prepared but has not yet been transferred to UPS. Our fulfillment team holds certain orders in order to maintain product viability while still guaranteeing they arrive on time.
Your tracking will show movement and update automatically once your package is in our carrier’s possession. See more information on our Shipping & Delivery page.
When will my order be placed?
We process our customer orders with our fulfillment partners by 4 pm EST (U.S.) every business day and Saturday. If your order was placed after 4 pm EST (U.S.) on those days, then we will process it by 4 pm EST (U.S.) the next business day. If you place an order on Sunday, we will process it on Monday by 4 pm EST (U.S.).
Why won’t my credit card go through?
There are usually two reasons your credit card won’t be accepted upon checkout:
- If you receive a Gateway Error when ordering, your credit card has been declined by the credit card provider. Please contact your provider to correct any issues.
- If you receive an AVS Mismatch message when ordering, it means that the billing address you entered does not match the address listed with the credit card provider. Simply enter the correct billing address to proceed with your order.